We want customers to be satisfied with their purchase. Please review the following return conditions carefully before requesting a return.
30-Day Return Period
Eligible products may be returned within 30 days of delivery.
To qualify for a return:
- The product must be unused
- The original manufacturer packaging must remain unopened
- The box and packaging must be in their original condition
- All labels, accessories, instructions, and included materials must remain intact
Once the original product box has been opened, the product is no longer eligible for a standard return.
Return Authorization
Please contact us before returning any product.
Returns sent without authorization may be refused or delayed.
We will provide return instructions after the return request has been reviewed.
Return Shipping
The buyer is responsible for all return shipping costs unless the item was shipped incorrectly or arrived defective or damaged due to an error for which we are responsible.
Original shipping charges are not refundable unless required by law or the return resulted from our error.
We recommend using a trackable and insured shipping service. The customer is responsible for the returned product until it is received by us or the designated return location.
Inspection Before Refund
Receiving a returned package does not automatically mean the return has been approved.
Once the item is received, it will be inspected to verify that:
- The original box has not been opened
- The product has not been used or installed
- The packaging is not damaged
- All original materials are present
- The item is otherwise eligible for return
Refunds will only be issued after the return has passed inspection.
10% Restocking Fee
Approved returns are subject to a 10% restocking fee.
The restocking fee will be deducted from the refund amount.
For example, if the product price is $500:
- Product price: $500
- 10% restocking fee: $50
- Refund before any other applicable deductions: $450
Original shipping charges are not included in the refund.
Opened Products
Products with opened manufacturer packaging are generally not returnable.
This includes products that have been:
- Removed from the box
- Installed
- Wired
- Assembled
- Tested
- Modified
- Used in any way
Damaged or Defective Items
If a product arrives damaged or appears defective, contact us before attempting installation.
We may request photographs or additional information to verify the issue.
Where applicable, damaged or defective products may be handled through replacement, manufacturer warranty, or another appropriate resolution rather than the standard return process.
Incorrect Items
If you receive a product different from what you ordered, contact us promptly. We will review the issue and provide instructions for correction.
Final Sale and Special Order Products
Special-order, custom, clearance, discontinued, or specifically identified final-sale products may not be eligible for return.
Any such restriction should be identified on the product page or communicated before purchase.
Refund Processing
Once an approved return has been inspected, the refund will be issued to the original payment method.
Processing time may vary depending on the payment provider or financial institution.
Return Condition Requirement
We reserve the right to reduce or deny a refund if the returned item does not meet the conditions described in this policy.